Policies

These policies help us provide safe, consistent, and stress-free care. If you have questions, please call/text (719) 761-4151 or email us.

Vaccinations

Pets must be vaccinated for Rabies, Distemper, and Bordetella (kennel cough). Please keep records available upon request.
Puppies/kittens must follow age-appropriate vaccination schedules.

Please disclose any medical conditions, allergies, medications, or behavior notes.
Pets must be free of contagious illness and external parasites (fleas/ticks).
We require secure collars/harnesses and up-to-date ID tags or microchips.

Original vet-prescribed bottle only. All medication must be in the container dispensed by your veterinarian with the pet’s name, medication name, strength, and clear dosing instructions.
We cannot accept medications that are pre-bagged, mixed into food in advance, or placed in Ziploc bags. No exceptions.
Provide the exact dose and schedule (AM/PM or specific time window). We cannot alter a dosage or frequency without written veterinary direction.
Refrigerated meds are okay—please let us know and supply any needed syringes/pill pockets.
For everyone’s safety, we cannot administer controlled substances without a written vet order.
Medication will be given within a reasonable time window around the requested time (traffic/weather permitting).

Tip: Send a photo of the prescription label before your visit so we can confirm details.

Please inform us of reactivity, bite history, resource guarding, or escape risk.
For everyone’s safety, we may decline or modify services for aggressive behavior.
Leash walks only unless a fully secured yard is available and permitted by you.

Text is the fastest way to schedule. We typically reply within a few hours.
Cancellations: Please give at least 24 hours’ notice for standard visits and 72 hours for overnight sitting when possible.
Delays caused by weather/traffic may adjust arrival windows slightly.

Accepted: Zelle, PayPal, Venmo, Apple Pay.
Payment is due at or before service start; overnights may require a deposit.
Additional pets or special care may incur add-on fees as listed on the Services page.

Please provide reliable access (keys, code, smart lock) and any alarm instructions.
We lock doors and gates after each visit and respect your home and privacy.

In extreme heat, cold, storms, or poor air quality, outdoor time may be shortened for safety and replaced with indoor enrichment.
Please leave towels, booties, or coats if your pet needs them.

We’re happy to send quick updates and photos during or after visits upon request.
Photos may be used for private updates only; marketing use requires your permission.

Please provide your preferred veterinarian and an emergency contact. In urgent situations, we will seek prompt veterinary care and contact you immediately.
Owner is responsible for veterinary costs unless otherwise agreed.

Service area is limited to local neighborhoods; travel surcharges may apply outside.
Holiday bookings may have limited availability and/or adjusted rates.

We take reasonable precautions, but pets and environments can be unpredictable. By booking, you acknowledge inherent risks associated with animal care and walks.
Your personal information is used only for scheduling and care coordination.

These policies are provided for clarity and may be updated periodically.